Что будете делать

Verified employer serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day.
We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
What's the Opportunity: We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership.
You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization.
To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically.
You must be able to manage shifting business demands and be able to prioritize tasks appropriately.
Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction Acquire a deep knowledge of [registration hidden], and alignment with the customer's objectives for overall success.
Identify churn risk, and work proactively to eliminate that risk Develop and present strategic success plans that clearly deliver on customer expectations Be highly organized with strong CRM and territory management skills Participate in customer meetings and quarterly business reviews, presenting progress of key
success criteria Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience Facilitate Asset Watch customer onboarding, training, and initial user setup Meet retention and sales targets on a quarterly basis Qualifications: 4+ years in account
management or customer success 2+ years' experience selling additional products and services to existing accounts Experience with CRM platforms (Salesforce strongly preferred) Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms Strong active listening skills with a desire
and knowledge to understand and solve for customer needs Experience strategically consulting customers, creating success plans, and achieving their desired outcomes History of exceeding retention and expansion quotas Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to
excellence and continuous improvement Ability to multi-task, prioritize and manage time effectively Exceptional [registration hidden]; be results-oriented with a bias for action Must embrace a culture of accountability Work autonomously with minimal supervision Provide personalized, professional, and courteous service,
accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner Strong collaborator who can build trust and contribute to the success of the team Understand how departments and team members contribute to the success of the [registration hidden], excellent
communication skills and professional conduct Note: This role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events.
This role is located in the United States #LI-Remote What We Offer: Verified employer is a remote-first [registration hidden]’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

Кого ищет работодатель

Customer Success Manager Verified employer serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about t; Identify churn risk, and work proactively to eliminate that risk Develop and present strategic success plans
that clearly deliver on customer expectations Be highly organized with strong CRM and terri
Customer Success

Условия работы

temporary

Документы и легализация

Работодатель помогает с разрешением на работу

Что будете делать

Verified employer serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day.
We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
What's the Opportunity: We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership.
You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization.
To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically.
You must be able to manage shifting business demands and be able to prioritize tasks appropriately.
Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction Acquire a deep knowledge of [registration hidden], and alignment with the customer's objectives for overall success.
Identify churn risk, and work proactively to eliminate that risk Develop and present strategic success plans that clearly deliver on customer expectations Be highly organized with strong CRM and territory management skills Participate in customer meetings and quarterly business reviews, presenting progress of key
success criteria Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience Facilitate Asset Watch customer onboarding, training, and initial user setup Meet retention and sales targets on a quarterly basis Qualifications: 4+ years in account
management or customer success 2+ years' experience selling additional products and services to existing accounts Experience with CRM platforms (Salesforce strongly preferred) Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms Strong active listening skills with a desire
and knowledge to understand and solve for customer needs Experience strategically consulting customers, creating success plans, and achieving their desired outcomes History of exceeding retention and expansion quotas Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to
excellence and continuous improvement Ability to multi-task, prioritize and manage time effectively Exceptional [registration hidden]; be results-oriented with a bias for action Must embrace a culture of accountability Work autonomously with minimal supervision Provide personalized, professional, and courteous service,
accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner Strong collaborator who can build trust and contribute to the success of the team Understand how departments and team members contribute to the success of the [registration hidden], excellent
communication skills and professional conduct Note: This role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events.
This role is located in the United States #LI-Remote What We Offer: Verified employer is a remote-first [registration hidden]’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

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Менеджер по работе с клиентами

Условия, требования и поддержка

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Зарплата и оплата

Детали вакансии

Документы для регистрации

Требования

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